Frequently Asked Questions
Everything you need to know about your arcade and electronic components.
How long does shipping take for custom arcade parts?
Standard orders are processed within 1-2 business days. Custom-built controllers or modified components typically require 3-5 business days for assembly before being shipped via your selected carrier.
Do you offer international shipping?
Yes, we ship our electronics and arcade hardware worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and package weight.
What is your return policy on electronic components?
We accept returns on most items within 30 days of purchase, provided they are in their original, unopened packaging. Please note that components that have been soldered or modified are not eligible for return.
Are your arcade buttons and joysticks genuine brands?
Absolutely. We pride ourselves on sourcing authentic parts from industry leaders like Sanwa, Seimitsu, and Industrias Lorenzo, as well as our own high-quality Paradise Arcade exclusives.
Do you provide technical support for DIY builds?
Yes, we offer extensive technical documentation and email support to help you with wiring, PCB configuration, and general troubleshooting for your arcade projects.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.